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Business Phone System

Expansion Modules
Through support of up to six external Expansion Modules, IP406 can be enhanced to support a mixture of analog, digital or IP phones, to maximum of 190 phones in any combination. The number of simultaneous T3 IP phone calls is limited to the number of VCM channels available. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module.

Data Channels
A Data Channel is used for Remote Access (RAS), Internet Access, and Voicemail sessions. A data channel is an internal signaling resource used whenever a call is made from the IP network to an exchange line (Central Office).

For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels. Data channels are used for voicemail
connections with a maximum of 20 available for Voicemail Pro on an IP406 V2.

Modems and Voice Compression modules
You can add additional hardware to the IP406 system to add one modem card (2 or 12 V.90 modems) and 1 Voice Compression Module (VCM). The VCM supports from 4 to 30 simultaneous Voice over IP sessions and is used for either providing networking between sites over a Wide Area Network or supporting IP Telephones and Soft phones.

IP Office Product Description
IP Office 4.0 ©Copyright 2006 Avaya Inc. All rights reserved. Page 32
Product Description 15-601041 - Issue 15c (31st January 2007)

Avaya IP Office IP412 Control Unit
With a greater internal data transfer capability than the IP406 V2, the IP412 is more suitable for meeting the needs of the small contact center or businesses with a CRM focus. The IP412 differs from the IP4060 V2 by providing a greater trunk expansion capability of up to four PRI trunks. The IP412 is a stackable unit with an optional 19" rack mounting kit. The IP412 includes:

• 9-pin DTE Port (for maintenance or Feature Key connection for application licensing).

• X.21/V35 WAN interface.

• Support for up to 12 IP Office Expansion Modules:

• Phone modules (8, 16, 30)

• Digital Station modules (16, 30)

• Analog Trunk Module 16

• So8 module

• External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.

• Audio input port for external music on hold source.

• Two trunk interface card slots for analog, BRI, PRI (T1, E1) or CAS (E1R2)

• 2 internal sockets for IP Telephony expansion ? voice compression modules (from 4 to 30 channels)

• Internal socket for internal modem (2 or 12) for Remote Access Services

• 100 Data channels

• Up to 30 Voicemail Pro ports

• Two 10/100 switched Ethernet ports (Layer 3).

2. IP Office Platform
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Expansion Modules
Through support of up to twelve external Expansion Modules, IP412 can be enhanced to support a mixture of analog, digital or IP phones, to maximum of 360 phones in any combination. The number of simultaneous T3 IP phone calls is limited to the number of VCM channels available up to a maximum of 50. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module.

Data Channels
A Data Channel is used for Remote Access (RAS), Internet Access, and Voicemail sessions. A data channel is an internal signaling resource used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels. Data channels are used for voicemail connections with a maximum of 20 available for Voicemail Pro on a 406).

Modems and Voice Compression modules
You can add additional hardware to the IP412 system to add one modem card (2 or 12 V.90 modems) and 2 Voice Compression Modules (VCM). Each VCM supports from 4 to 30 simultaneous Voice over IP sessions and is used for either providing networking between sites over a Wide Area Network or supporting IP Telephones and Soft phones.

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP400 Trunk Interface Cards
IP400 trunk interface cards fit into the card slots on the Small Office Edition, IP406 V2 and IP412 control units and in any slot of the IP Office 500 when combined with the IP Office 500 Legacy Card Carrier. They provide analog, ISDN or CAS trunk connectivity. Not all interfaces are available in all territories.

• IP400 Office Universal Quad Analog Trunk (LS).

• IP400 Office Quad BRI.

• IP400 Office PRI E1.

IP400 Office Dual PRI E1 (Supported in either slot of an IP412 and slot A of an IP406 V2).

• IP400 Office E1R2MFC.

IP400 Office Dual E1R2MFC (Supported in either slot of an IP412 and slot A of an IP406 V2).

• IP400 Office PRI T1.

IP400 Office Dual PRI T1 (Supported in either slot of an IP412 and slot A of an IP406 V2).

IP400 Office BRI Card
The BRI trunk card provides 4 Basic Rate ISDN T interfaces (8 trunks). Details of the supported ISDN supplementary services on BRI interfaces are given in the 'Public and Private Voice Networks' section.

IP400 Office PRI Cards (T1/E1/E1R2)
Available in single and dual versions the IP400 Office PRI card provides single and dual primary rate trunk interfaces respectively. The PRI is available as either T1, E1 or E1R2 MFC depending on the territory. The dual version is only supported on the IP412 and in slot A of the IP406 V2. Details of the supported ISDN supplementary services and protocols for each PRI are given in the 'Public and Private Voice Networks' section.

T1 trunk cards incorporate an integrated CSU/DSU. The CSU function allows the trunk to be put in loop-back mode for testing purposes. This can be set manually, using the monitor application, or automatically from a Central Office sending a Line Loop Back (LLB) pattern. The DSU function allows the T1 trunk to be shared between data and voice services.

IP400 Office Universal Quad Analog Trunk (LS) Card
This card provides four analog trunk ports. These are 2-wire loop start interfaces and are available in all territories. This card supports Caller ID where provided. With IP Office R3.1 and later, this module supports optional 16ms echo cancellation. Please note that ground start analog trunks are supported via the IP Office Analog Trunk 16 Expansion Module.

2. IP Office Platform
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Internal Daughter Cards
Internal Daughter Cards are fitted inside the IP406 V2 and IP412 control units.

IP400 Office Voice Compression Module ? 4/8/16/24/30 ports
The Voice Compression Module (VCM) is used for Voice over IP (VoIP) applications in the IP406 and IP412 control units. Five VCM variants are available supporting 4, 8, 16, 24 and 30 channels of compression. The echo cancellation capabilities of the VCM cards vary. The VCM 4, 8, 16 and 24 offer 64ms of echo cancellation while the VCM 30 offers 25ms. On IP Office - Small Office Edition systems, either 3 or 16 VCM channels are built-in and cannot be changed. The IP406 supports a single VCM while the IP412 can have any two VCM's installed.

VCM VCM (ECHO CANCELING)
Entry-level VoIP
Solutions
700185119 IPO MC VCM 5 EXP KIT (no longer available for sale)
700359854 IPO MC VCM 4 (ECHO CANCL) EXP KIT
700359862 IPO MC VCM 8 (ECHO CANCL) EXP KIT
Standard VoIP
Solutions
700185127 IPO MC VCM 10 EXP KIT (no longer available for sale)
700359862 IPO MC VCM 8 (ECHO CANCL) EXP KIT
700359870 IPO MC VCM 16 (ECHO CANCL) EXP

KIT
Advanced VoIP
Solutions
700185135 IPO MC VCM 20 EXP KIT (no longer available for sale)
700359870 IPO MC VCM 16 (ECHO CANCL) EXP

KIT
700359888 IPO MC VCM 24 (ECHO CANCL) EXP

KIT
High Density VoIP
Solutions
700293939 IPO MC VCM 30 EXP KIT
N/A?
Echo Cancellation 25ms Echo Tail 64ms Echo Tail
System compatibility

VCM 5/10/20: IP403; IP406; IP406 V2; IP412

VCM 30: IP406 V2; IP412VCM 4/8/16: IP403; IP406; IP406 V2; IP412

VCM 24: IP406 V2; IP412

Software Compatibility
All releases of IP Office Software fromR1.x to R3.0Releases of IP Office Software from R2.1 (35)onwards (i.e. including R3.0 and R3.0(DT)

IP400 Internal Modem Card

An internal modem card with 2 or 12 modems can be installed in both the IP406 and IP412 to provide dial-up capacity that is better matched to remote access requirements of customers. The Internal Modem card allows up to 12 simultaneous V.90 (56kbps) analog modem calls into the IP Office.

IP Office Product Description
IP Office 4.0 ©Copyright 2006 Avaya Inc. All rights reserved. Page 36
Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office 500 Control Unit
With a greater VCM channel capacity and performance, the IP Office 500 is the most suitable of the IP Office range for IP Telephony applications. It also provides an entry level offer into the IP Office family through IP Office Standard Edition software. The IP Office 500 also differs from the IP406 V2 by providing a greater trunk expansion capability of up to four PRI interfaces (maximum 96/120 trunks). The IP Office 500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations.

The IP Office 500 includes:
• 4 slots to house a mixture of extension cards and VCM cards
• Digital Station 8 card
• Phone 2 and Phone 8 cards
• VCM-32 and VCM-64 cards

Optional trunk daughter card support:
• Analog Trunk Module 4 card
• BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively)
• Support for IP400 trunk and VCM cards using a Legacy Card Carrier
• Slot for smart card Feature Key? required for system operation as well as licensing of optional features.
• 9-pin DTE Port for maintenance.

Support for up to 8 IP Office Expansion Modules (requires upgrade to Professional Edition):
• Phone modules (8, 16, 30)
• Digital Station modules (16, 30)
• Analog Trunk Module 16
• So8 module
• External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
• Audio input port for external music on hold source.
• 48 Data channels
• Up to 30 Voicemail Pro ports
• Two 10/100 switched Ethernet ports (Layer 3).

2. IP Office Platform
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office Standard Edition

By default the IP Office 500 control unit runs a subset of full IP Office functionality called IP Office Standard Edition. In this mode the IP Office 500 is restricted to a maximum of 32 users in the base control unit with no expansion. Embedded Voicemail, Phone Manager Lite/Pro/PC Softphone, SoftConsole, TAPI, SMDR and CBC are
supported, as well as SIP trunking (through optional licenses) and IP DECT. IP Office Standard Edition does not support voice networking (H.323 or SCN) or advanced applications (Voicemail Pro, CCC, Conference Center, etc). This restriction can be removed by adding an IP Office Professional Edition Upgrade license to the configuration.

IP Office Professional Edition

By purchasing the upgrade license from Standard Edition to Professional Edition, additional functionality is enabled. This includes the ability to expand the system using up to eight external Expansion Modules, allowing the IP Office 500 to support a maximum of 272 phones through a mixture of analog, digital or IP handsets. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module. Note that the Professional Edition also enables the licensing of advanced applications such as Voicemail Pro.

IP Office 500 Voice Networking License

QSIG, H.323 and SCN capabilities are not enabled by default in the IP Office 500 running Professional Edition. An additional license is required to enable this functionality with 4 simultaneous networking channels (no channel limit for QSIG). Additional channels can then be licensed. The following table shows which features are supported by Standard Edition and which require the upgrade to Professional Edition.

Standard EditionProfessional Edition

Included Optional Included Optional
Up to 32 users.Phone Manager LiteTAPISMDR64-way basic conferencingIP Office ManagerSystem Status ApplicationEmbedded VoicemailPhone Manager Pro / PC SoftphoneSoftConsoleCBCSIP TrunkIP DECTCTI Link Pro32 - 272 UsersExpansion Module support.64-way Meet-Me conferencingVoicemail LiteVoice networkingAdvanced NetworkingVoicemail ProContactStoreConferencing CenterCCCTAPI WAV

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office 500 Cards
The IP Office 500 control unit has 4 slots for the insertion of cards. These cards can be divided into two types; base cards and daughter cards. Base cards include a front panel and ports for cable connections. Daughter cards can be added to a base card in order to provide additional facilities (typically trunk connections).

The following base cards are available:
• IP Office 500 Digital Station 8 Card (Maximum 3).
• IP Office 500 Analog Phone 2 Card and Phone 8 Card (Maximum 4).
• IP Office 500 VCM Card (Maximum 2).
• IP Office 500 Legacy Card Carrier (Maximum 2).IP Office 500 Digital Station 8 Card

This card provides 12 RJ45 ports. The first 8 ports are DS ports for the connection of Avaya digital phones other than IP phones. The card can be fitted with an IP Office 500 daughter trunk card, which then uses the additional 4 RJ45 ports for trunk connections.

• This card accepts one IP Office 500 trunk daughter card of any type.• 4400 Series phones (4406D, 4412D and 4424D) are not supported on this card, only on Digital Statio expansion modules. Therefore a maximum of 240 4400 Series phones are supported in the system.

2. IP Office Platform
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office 500 Analog Phone 2 Card

This card provides 2 analog extension ports (1-2) for the connection of analog phones. The card can be fitted with an IP Office 500 daughter trunk card, which then uses the last 4 RJ45 ports (9-12) for trunk connections.

• This card accepts one IP Office 500 trunk daughter card of any type.

IP Office 500 Analog Phone 8 Card

This card provides 8 analog extension ports for the connection of analog phones. The card can be fitted with an IP Office 500 daughter trunk card, which then uses the additional 4 RJ45 ports for trunk connections.

• This card accepts one IP Office 500 trunk daughter card of any type.

IP Office 500 VCM Card
This card provides voice compression channels for use with VoIP calls, SIP trunks and IP-based voice networking. The module is available in variants supporting up to 32 or 64 channels. The actual number of channels provided is controlled by the VCM Channels licenses entered into the IP Office 500 system configuration. Each VCM card has 4 VCM channels enabled by default. Further channels can be enabled up to the maximum (32 or 64) through adding one or more licenses (available in 4, 8, 16, 28 and 60 channel increments).

The maximum number of voice compression channels supported, using IP Office 500 VCM base cards and / or IP400 VCM cards on IP Office 500 Legacy Card Carriers, is 128. The card can be fitted with an IP Office 500 daughter trunk card, which uses the 4 RJ45 ports for trunk connections.

• This card accepts one IP Office 500 trunk daughter card of any type.

IP Office Product Description
IP Office 4.0 ©Copyright 2006 Avaya Inc. All rights reserved. Page 40
Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office 500 Legacy Card Carrier

This card allows a variety of IP400 trunk and VCM cards to be used with the IP Office 500 control unit. The front of the card includes a number of panels that can be snapped off to match the ports available when an IP400 trunk card is fitted.

• This card does not accept any IP Office 500 daughter trunk cards.
• The IP Office 500 control unit can accept up to 2 IP400 trunk or VCM cards by mounting each card on an IP Office 500 Legacy Card Carrier
• This card supports the following IP400 cards:
• PRI T1
• Dual PRI T1
• NA E1 PRI
• PRI 30 E1 (1.4)
• Dual PRI E1
• PRI 30 E1R2 RJ45
• Dual PRI E1R2 RJ45
• ANLG 4 Uni
• BRI-8 (UNI)
• VCM 4
• VCM 8
• VCM 16
• VCM 24
• VCM 302.

IP Office Platform
IP Office 4.0 ©Copyright 2006 Avaya Inc. All rights reserved. Page 41
Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office 500 Trunk Cards

IP Office 500 daughter trunk cards can be fitted to existing IP Office 500 base cards to provide support for trunk ports. The daughter card uses the ports provided on the base card for cable connection. The addition of an IP Office 500 daughter trunk card is supported on IP Office 500 Digital Station, IP Office 500 Analog Phone and IP Office 500 VCM base cards. They are not supported on the IP Office 500 Legacy Card Carrier base card. For those base cards that support daughter cards, there are no restrictions on the combination of card types. However in systems with both analog phone 8 base cards and analog trunk daughter cards, combining the two types are recommended as it then provides analog power failure support for two trunks/extensions. (Not applicable to the Analog Phone 2 base card.) Each daughter card is supplied with the spacer pegs required for installation and a label to identify the cards presence on the physical unit once installed.

IP Office 500 Analog Trunk Card (Maximum 4).

IP Office 500 BRI Trunk Card (Maximum 4).

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office 500 Analog Trunk Card
This card can be added to an IP Office 500 Digital Station card, IP Office 500 Analog Phone base card, or IP Office 500 VCM card. It allows that card to then also support 4 analog loop-start trunks. It also provides one analog V.32 modem.

• When fitted to an IP Office 500 Analog Phone 8 base card, the combination supports 1 power failure extension to trunk connection.

IP Office 500 BRI Trunk Card (Euro ISDN)
This type of card can be added to an IP Office 500 Digital Station card, IP Office 500 Analog Phone card, or IP Office 500 VCM card. It allows that card to then also support up 4 BRI trunk connections, each trunk providing 2B+D digital channels. The card is available in 2 port (4 channels) and 4 port (8 channels) variants.

2. IP Office Platform
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Product Description 15-601041 - Issue 15c (31st January 2007)

External Expansion ModulesIP400 Office Phone Expansion Module
Available in three variants for 8, 16 or 30 analog extensions with calling line presentation.

IP400 Office Digital Station Expansion Module
Available in two variants for 16 or 30 digital extensions for Avaya series digital telephones.

IP400 Office So8 Expansion Module
Regional availability that offers 8 BRI S-interfaces for ISDN connection.

IP400 Office WAN 3 Expansion Module

Available in one variant with 3 wide area interfaces that connects to IP Office via Ethernet. A maximum of 2 WAN3 10/100 modules are supported on the IP406 and IP412, they are not supported on the IP Office - Small Office Edition.

IP400 Office Analog Trunk 16 Expansion Module
Available in one variant for 16 analog loop start or ground start trunks, with power failover of two trunks.

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP400 Office Phone Module
This module provides additional analog telephone interfaces:
• Two Wire
• DTMF signaling (No rotary or Loop Disconnect)
• Time Break Recall (No Earth Loop Recall)
• Caller ID capable
• Message Waiting Indication (MWI) capable - High Voltage, Pulsed High Voltage, Line ReversalThe IP400 Office Phone module is available in 3 versions, giving 8, 16 or 30 extensions.

Telephones can be located up to 1km from the control unit. For extensions located "out-of-the-building" additional line protection will be needed. For more information on cabling and out of building guidelines, see the IP Office Installation Manual.

• IP Office Phone Modules provide support for a variety of analog MWI methods. These methods are 51V Stepped, 81V, 101V and Line Reversal. The 101V method is only supported when using a Phone V2 expansion module.

• Each analog port can support a device of maximum 1 REN.

• On analog ports, call information is sent while the phone is ringing, and cannot be updated during a call or set on an outbound call (the phone may do a local match but this is not controlled by the IP Office). The primary purpose of displays is to give information about incoming calls. Where the Caller Display standard chosen supports the delivery of text (extension name) as well as the number, both are delivered.

• An analog extension port can be set for external Paging operation. It does not operate like a normal extension and is connected to external equipment through an isolation device. The Port will always be busy so it cannot be called directly and can only be accessed by using a shortcode. When not receiving a Page the port will remain silent, when being paged the page tone is sent before the speech path is opened.

2. IP Office Platform
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP Office Digital Station V2 Module
This expansion module provides additional Digital Station (DS) ports for selected Avaya 2400, 4400, 5400, 6400, T3 (EMEA only) series phones and 3810 wireless phones (NA only). The IP400 Office Digital Station module is available in 2 variants; 16 or 30 extensions.

• Telephones can be located up to 1km from the control unit. For extensions located "out-of-the-building" additional line protection will be needed. For more information on cabling and out of building guidelines, see the IP Office Installation Manual.

• For systems where Direct Station Select (DSS) Units are being used, IP Office supports a maximum of:

• Eight EU24 and or EU24BL per system.

• Two XM24 units on each Digital Station expansion module, including the IP406 control unit, to a maximum of 10 XM24 units per system.

• Two 4450 units on each Digital Station expansion module, including the IP406 control unit, to a maximum of 10 4450 units per system.

• T3 DSS units.See the Telephones Section for specific limits on the number of each type of telephone supported on DS modules.

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP400 Office So8 Module
The IP400 Office So8 module provides 8 S-Bus interfaces for Basic Rate ISDN devices, such as video conferencing, fax servers or ISDN telephones.The IP Office So8 expansion module supports both point-to-point and point-to-multipoint connections. A maximum of 10 terminal endpoints identifiers (TEIs) are supported on each bus.

2. IP Office Platform
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP400 Office WAN3 10/100
The IP400 Office WAN3 10/100 module provides three WAN connections (X21, V35 or V24 via a 37way D Type socket and using an appropriate connector cable). Data rates of up to 2 Mbps are supported on each interface, the carrier providing the line dictates the actual operating speed i.e. in some territories the maximum speed may be limited to 1.544 Mbps. These WAN interfaces are identical to the single WAN connection provided as standard on the IP406 and IP412 platforms.

The IP400 Office WAN3 10/100 connects to the control unit through the Local Area Network via a 10/100Mbps connection and does not use an expansion port on the control unit. Small Office Edition and IP Office 500 do not support the WAN3 10/100. All other platforms support up to two WAN3 10/100 modules.

IP Office Product Description
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Product Description 15-601041 - Issue 15c (31st January 2007)

IP400 Office Analog Trunk 16
This expansion module provides an additional sixteen Loop Start or Ground Start two-wire analog trunks. (Ground start trunks are not available in all territories) The first two trunks on the module which are automatically switched to power fail sockets on the rear of the unit in the event of power being interrupted must be loop start for correct power fail operation.

IP Office 4.0 ©Copyright 2006 Avaya Inc. All rights reserved. Page 49
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